Settling Upset Children
Proactive – When you see a new child come into the room be proactive with the situation and try to meet them before they get unsettled. If you can beat them to the mark and get mum or dad out of the room before they even notice then you have won the battle early. If you see an upset child simply walk up and offer to take the child from the parents…people trust a proactive leader.
Presentation – Smile to parent and reassure them that you have got the situation under control even if the child is kicking and screaming. Get down on child’s level and speak to them in a reassuring voice. Do all you can to come across well to the child.
Distraction – Try your best to distract the child with a toy, playstation, bubbles, a walk outside, whatever you can use. If you can distract them long enough to get them to forget why they are upset they may just settle.
Play – Once you have got the child distracted then continue to play with them as when you leave they may just do the same thing and loose it again. Make them your little helper for the day and focus on them.
Reassess and Reassure – If after a while they haven’t settled then reassess the situation and if needed get the career to come and help. If they are doing fine then continue to reassure them tat you are a legend!
If all else fails pass them on to someone else as it may just be you they don’t like!
March 26th, 2009 at 10:07 am
I love it Nath.
Leadership weekly is the best.
See you at Colour!